Service

Maintenance & Support

Your website always updated, secure and functional.

A website is not a project that ends at launch - it needs continuous care to stay secure, fast and up to date. We take over the maintenance and technical support of your site, so you can focus on your business and not on technical problems.

What's included

A contractual obligation to intervene We do not just tell you something happened. We commit to handling it

Availability monitoring If the site goes down we are alerted and we intervene, without you having to notice it

Updates WordPress, plugins and theme, with a check of the site after every update

Backups Regular. On sites we host, daily and automatic, kept for four weeks

Staging environment From Pro upwards, the update is tested before it reaches the public

Recovery after a breach From Pro upwards, restoring the site is covered

Hours of changes 3 hours per year on Pro, 8 on Max, within the subscription

Technical support Unlimited for the service itself, at no charge

The process

1 Check Assessing the current state of the site

2 Maintenance plan Defining tasks and frequency

3 Regular maintenance Updates, backups and checks on a steady basis

4 Support Availability for whatever comes up

Support plans

The free tier gives every client ticketing and a view of their services. The rest are an annual subscription per website, and the second price applies to sites we already host:

MS-Support Freeno charge
MS-Support Basic179 EUR / year, or 129 EUR if we host your site
MS-Support Pro549 EUR / year, or 399 EUR if we host your site
MS-Support Max1,199 EUR / year, or 949 EUR if we host your site

All prices exclude VAT. The free tier is the support portal: you open a request and see your services. From Basic upwards we take on the site, with a contractual obligation to intervene. Basic covers monthly updates and backups, Pro adds a staging environment and 3 hours of changes, Max adds weekly updates, order checks and 8 hours. Hours apply within the subscription year and do not carry over. On sites we host, daily backups are already included in the hosting, which is why the subscription costs less. We also take on sites we did not build, after an initial audit.

Frequently asked questions

How much does maintenance cost?

The support portal, with ticketing and a view of your services, is free for every client. Taking on the site has three tiers, an annual subscription per website, excluding VAT: Basic 179 EUR, Pro 549 EUR, Max 1,199 EUR. If we already host your site, the matching prices are 129, 399 and 949 EUR. Basic covers monthly updates and backups, Pro adds a staging environment and hours of changes, Max adds weekly updates and order checks. We also take on sites we did not build, after an initial audit.

Why do I need maintenance?

CMS platforms and plugins are constantly updated for security and functionality reasons. Without maintenance, the site becomes vulnerable to attacks and problems.

What happens if my site goes down?

We monitor availability, we are alerted immediately and we intervene. On every paid tier this is a contractual obligation, not a courtesy. Regular backups ensure quick recovery, and from Pro upwards recovery after a breach is covered too.

Do you cover sites you did not build?

Yes, we take on the maintenance of existing sites too, after first doing an initial check of their condition.

Interested?

Let's discuss your project. No commitments, no hidden fees.

Get in touch